Welcome to Ganz eStore Customer Support,
If you have any questions or concerns with anything regarding the Ganz eStore, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
If you are experiencing additional issues not addressed in the Ganz eStore FAQ’s below, please call the Ganz eStore Support desk at 1-888-818-8770 between the hours of 9am and 5pmEastern Standard Time, Monday through Friday.
Webkinz Estore Points
Ganz eStore is where you get exclusive items for Amazing World and Webkinz World. When we say exclusive, we mean you won’t find it anywhere else. Combining something kids have always loved – plush toys – with an online avatar and virtual universe, Ganz Webkinz has created a toy for the 21st century.
Frequently Asked Questions
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Answer: To cancel your Automatic Renewal, please log into your Ganz eStore account, click on Order History, go into the membership order, and cancel any upcoming renewals for that membership order.
Answer: You can reset your password by clicking on the 'Forgot Password?' link located on the Login page of the Ganz estore.
3: I just purchased a Deluxe Membership and did not receive my eStore points?
Answer: Log into your Webkinz account and check your eStore points balance. If it's not in your Webkinz account, then it's in your Ganz eStore account.
Answer: Log into your Ganz eStore account and check your membership renewal date.
5: How do I transfer eStore Points to a Webkinz account?
Answer: To transfer eStore points, log into your Ganz eStore account and click on 'Transfer Points'.
Answer: To change your account information, please log into your Ganz eStore account and click on 'Edit Account'.
Answer: To redeem your membership code, go to the Deluxe Memberships section and redeem it there. Please be sure to log into your Ganz eStore account first.
Webkinz Estore Adder
Answer: To change your payment information, click on 'Order History' and go into your membership order.
Answer: Check your order under the 'Order History' section of your Ganz eStore account.
Webkinz Ganz Estore
Answer: If you didn't receive your feature code, click on 'Order History' and click on the order number.