After 18 months of inactivity we will archive an account. For security purposes, during the archiving process, we remove all information associated to the account other than then User Name and Password.
Sep 24, 2019 If you forgot your login credentials, Ganz says that you may be able to recover your account by contacting customer service and relaying a few details like your name, home state, and information.
If you wish to reactivate an archived account and you remember your login credentials, simply attempt to login to your Webkinz World account to initiate the automatic account recovery process. You will be able to login to your account after 24 hours.
I Forgot My Webkinz Account Password
If you wish to reactivate an archived account and you do not remember your login credentials, simply click the “Contact Support about this issue” button below for further assistance.
I Can't Remember My Webkinz Username
Please note that if an account remains inactive for a period of 7 years, Ganz will then delete that account.