Welcome to Webkinz World Support
If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
Sep 24, 2019 Launched in 2005, Webkinz was one of the first children’s toys to bridge the physical and digital world. The stuffed animals were sold with codes that allowed you to bring your pet to life. The Login is found at the Webkinz website and is the first thing to do to log into your account. When you click the button you get logged into Webkinz World after writing your username and password. From here you can also change your password for your Webkinz account, change the parents' email or retrieve your information if you forgot it.
Frequently Asked Questions
60 posts have been found
Answer: Webkinz Pets are lovable pets that each come with a unique Adoption Code that lets you play with a virtual version of your pet.
Answer: Please note that the content on Webkinz.com is available in English only.
3: What are browser Cookies and does Ganz use them?
Answer: Please click on 'See More' in order to access and review our policies regarding browser Cookies.
4: What does Ganz do with the information collected from users using “cookies”?
Answer: Any personal information collected by Ganz is never disclosed to third parties, and is not used for third party advertising purposes.
Answer: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Check the 'Help' menu of your browser to learn how to change your cookie preferences.
6: If I clear my browser cookies, will I still be opted out of third party advertising on Webkinz?
Answer: If you clear your browser cookies and have previously selected to limit 3rd party advertising, you will need to reselect the Limited Advertising Option again in order to limit ads.
7: What type of Ads do you allow on the Webkinz site?
Answer: To learn more about our advertising standards please click on 'See More'
Answer: If your account has been archived and you wish to reactivate it, please have your parent contact our Customer Support team at webkinzsupport@ganz.com.
Webkinz Email
9: How do I permanently delete my child's account?
Webkinz Forgot Parent Email
Answer: You can delete your child’s Webkinz account using a Parent’s Account that is set up in the Account Controls section of the Parent’s Area.
Answer: To reset a forgotten password, click on See More in order to be shown what pieces of information we require from you.
A few months ago I E-Mailed Webkinz customer support because I was not getting my monthly deluxe boxes. There are a lot of other people who probably have problems to report but don't know how, so here's how to contact Ganz.Addresses
Customer Service Email: webkinzsupport@ganz.com
Customer Service Website: customerservice.webkinz.com
Webkinz Email Login
'Snail Mail' (for feature code issues ONLY):
Copied from the Wiki page on contacting Ganz:
If you have a defective feature code, you can mail it to Ganz and they will replace it with a new code. This address is in Canada, so if you live outside of Canada, be careful to attach the correct postage to the envelope.
Ganz
1 Pearce Road
Woodbridge, Ontario
CANADA 4L3T2
You must include your name, account name, e-mail address, mailing address, and daytime telephone contact number. And, don't forget to enclose the feature code tag.
It may take some time for you to get a response, but Ganz will send a replacement.Telephone (must be 18 years or older):
Webkinz World Telephone
1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone
Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768
Writing An Effective, Informative CS Email
When writing your Email to Ganz, be sure to include your Webkinz World username, exactly what the problem is, and how long the problem has been going on or when you noticed it. Be sure to be mature, informative, and civil. Just because there may be a problem with your account doesn't mean that it's Ganz's fault, so be calm and patient.
Example of a GOOD Email:
Webkinz Contact Email
Supject: Missing pet gift boxI adopted a Whimsy Dragon on 5/17/13 and have not received my Pet Special gift box for it, nor has the special food appeared for sale in the W-Shop. My username is Example04 and thank you in advance for trying to clear this up.
Warmest regards,
Example04
This email is well-written, calm, civil, informative, and to the point. Ganz would more likely reply to this email.
Example of a BAD
Forgot Webkinz Email
Email:Subject: MY GIFT BOX IS MISSING
Bought a whimsy dragon a few months ago and sTILL do not have my geft box! THIS IS AN OUTRAIGE!!!!!!!!!! My useername is Example04, NOW GIVE ME MY GIFT BOOX!!!!!!!! >:0 >:0 >:0 >:0 >:0
This Email could easily be mistaken by Ganz for spam. This Email is uninformative, rude, poorly-written, full of spelling and grammatical errors, and sounds like junk mail. Ganz would unlikely reply to this email.
Remember: Ganz is very busy with customer service and maintenance, so always be patient.
Webkinz Maltese Puppy
Thanks for reading!